WARRANTY

PURCHASED ON KIPLING.COM WEBSITE

If an item you purchased from the Kipling.com website is damaged or defective, we're here to help.

Step 1: Please contact us at kiplingwarranty_uk@vfc.com and include the following information in your email:

• Full name
• Order number
• Email address
• Home address
• Phone number
• Three photos:

1. A photo of the entire product
2. A close-up of the defect
3. A photo of the internal label showing the product number (starts with K...)

Step 2: Once your claim is approved, please click on this link, complete the repair form, include it in the package and send it to us using the label provided.

Repair form

PURCHASED SOMEWHERE ELSE

As part of our warranty policy, damaged or defective items have to be returned to the original point of sale. (Please remember to bring a sales receipt or any other proof of purchase).

CAN'T RETURN IT TO THE ORIGINAL RETAILER?

If you can’t return your item to the original retailer or if the defect is no longer covered by the warranty, you can still send it for a repair at your own cost.

FOR UK BASED CUSTOMERS

If you purchased your Kipling item from another retailer and it is damaged or defective, please follow the steps below.

Step 1: Contact us at kiplingwarranty_uk@vfc.com with the following details:

• Full name
• Email address
• Home address
• Phone number
• Three photos:

1. A photo of the entire product
2. A close-up of the defect
3. A photo of the internal label showing the product number (starts with K...)

Step 2: Once your claim is approved, please click on this link, complete all information in the repair form, include it in the package and ship it at your own expense to the address in the link.

Repair form

HOW LONG ARE KIPLING PRODUCTS COVERED BY WARRANTY?

Kipling offers a legal warranty term on all regular products (bags and luggage) from date of purchase.

WHAT'S COVERED BY OUR WARRANTY? WHAT'S NOT?

Kipling guarantees its products against possible defects in materials and workmanship. During the warranty period, we will repair or replace your bag ( with an equivalent bag if your bag is no longer available).

Our warranty is only valid when the product is used for the purpose it was intended under normal conditions.

This warranty does not cover any damage resulting from accident, misuse, abuse (such as tears, cuts and holes in the fabric) normal wear and tear or theft.

We never cover damage caused by third parties during transportation (such as airline travel or other carriers).

Incidental or consequential damages, such as damage to or loss of, the contents of a bag, loss of use of time or similar expenses are not recoverable under this warranty.

IMPORTANT LEGAL NOTICE:

The Kipling Guarantees give you specific legal rights. They do not affect any statutory rights that you have as a purchaser of a defective product.

HOW DOES IT ALL WORK IN PRACTICE?

Please take note that the bag must be cleaned before it is sent to us. Unfortunately any bags which are sent to us in a soiled or dirty condition will not be processed any further and will be returned back to the original sender. Please note that the original sender is liable for any postage costs in this case.

Please note that it takes 3 weeks to have your bag repaired and sent back. (During peak season the processing may take a little longer).

If you have more questions or need help please contact us by email: kiplingwarranty_uk@vfc.com