FAQ
General
It's our way of saying thank you! Earn points on purchases and activities, then redeem them for exciting rewards.
Click “Join now” button above and fill out the short registration form with your details. That’s the only way to join our program.
Anyone who is 18 years old can join the program.
Yes, joining and participating in the program is completely free.
Points & Rewards
You can earn points by:
- Making purchases
- Participating in special promotions
- Completing surveys or reviews (when available)
You earn 10 point for every eur/pounds/CHF/ 10 SEK spent. Extra points may apply when you purchase special products.
Points typically appear within 24–48 hours after your transaction is completed.
Log into your account and visit the Rewards section to choose from available rewards.
Rewards include discounts, exclusive products, early access to sales, and more.
Yes, points expire 365 days after they are earned if not redeemed.
Miscellaneous
Yes, our loyalty program has evolved! Now, it's proudly called My Kipling, with improved benefits and a streamlined experience.
We’ve retired the app to focus on a better web experience. You can now manage your points and rewards directly on our website.
Yes, some rewards may vary based on your location due to availability and local partnerships.
Yes, you can earn points for any purchase made in countries where My Kipling is active: United Kingdom, Belgium, Germany, Spain, Finland, France, Ireland, Italy, The Netherlands, Portugal, Sweden, Switzerland, Austria.
Visit our Contact Us page to get in touch with local support.
