FAQ

General

What is My Kipling?

It's our way of saying thank you! Earn points on purchases and activities, then redeem them for exciting rewards.
How do I join the program?

Click “Join now” button above and fill out the short registration form with your details. That’s the only way to join our program.
Who can join the program?

Anyone who is 18 years old can join the program.
Is the membership free?

Yes, joining and participating in the program is completely free.

Points & Rewards

How do I earn points?

You can earn points by:

  • Making purchases
  • Participating in special promotions
  • Completing surveys or reviews (when available)
How many points do I earn per purchase?

You earn 10 point for every eur/pounds/CHF/ 10 SEK spent. Extra points may apply when you purchase special products.
How long does it take for points to appear in my account?

Points typically appear within 24–48 hours after your transaction is completed.
How can I redeem my points?

Log into your account and visit the Rewards section to choose from available rewards.
What can I get with my points?

Rewards include discounts, exclusive products, early access to sales, and more.
Do points expire?

Yes, points expire 365 days after they are earned if not redeemed.

Miscellaneous

I remember a different name for the program. What changed?

Yes, our loyalty program has evolved! Now, it's proudly called My Kipling, with improved benefits and a streamlined experience.
What happened to the mobile app?

We’ve retired the app to focus on a better web experience. You can now manage your points and rewards directly on our website.
Are there different rewards in different regions?

Yes, some rewards may vary based on your location due to availability and local partnerships.
Can I earn or redeem points when traveling or shopping in Europe?

Yes, you can earn points for any purchase made in countries where My Kipling is active: United Kingdom, Belgium, Germany, Spain, Finland, France, Ireland, Italy, The Netherlands, Portugal, Sweden, Switzerland, Austria.
Who do I contact for help in my area?

Visit our Contact Us page to get in touch with local support.